Terms

About Koukei Tom

KoukeiTom Pty Ltd ABN 88 134 744 460 is a propriety limited company and our offices are located in Unit 16, 5 Samantha Court, Knoxfield, Victoria 3182 Australia, email: info@KoukeiTom.com.au

KoukeiTom organises online sales at significantly reduced prices.

Definitions

In these Terms and Conditions, "we", "us", " KoukeiTom ", " KoukeiTom online", " KoukeiTom T-Shirts", means KoukeiTom Pty Ltd. "website", "site", "www.KoukeiTom.com.au", means the website and email addresses associated with KoukeiTom Pty Ltd and its domain name KoukeiTom.com.au "you", "user", "customer", means a person or entity committing to the purchase of a product from KoukeiTom.

Scope of Terms and Conditions

These Terms and Conditions are the basis of our service commitment to our users who are our only customers. They set out the terms of the contract between the user and KoukeiTom.
By completing a sale, you acknowledge that you are aware of the following terms and conditions and that all transactions conducted with us will be subject to these terms and conditions only.
These Terms and Conditions cannot be amended or varied without the written consent of KoukeiTom. The Terms and Conditions, and all policies referred to in, or orders made pursuant to these Terms and Conditions contain the entire understanding between you and KoukeiTom.<br/ >We may make changes to these Terms and Conditions at any time without notice to you. The current terms are as set out in the “Terms and Conditions” section of our website. The relevant applicable Terms and Conditions are those that are in force at the time of delivery of your order. Changes to the Terms and Conditions will be announced from time to time on our website.

User Eligibility

You must be eighteen years of age and you must be able to form legally binding contracts under applicable law to place orders with KoukeiTom. By accepting these Terms and Conditions and purchasing from our site, you warrant that you are 18 years old or over and that you can form legally binding contracts under applicable law. If you do not qualify, you must not use our services.

Applicable law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Victoria, Australia and shall be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Force Majeure

KoukeiTom is not liable for delays in performing any obligations under these terms and conditions caused by circumstances beyond our reasonable control including, but not limited to, catastrophes, fire, internal or external strike, wars, terrorists acts, internal or external breakdowns or failure, and, in general, any event not allowing orders to be processed properly. KoukeiTom will work hard to perform its obligations within a reasonable extension of time.

Reservations

The products on sale on our website are intended solely for purchase and personal use by users. A user must not commercially resell any product acquired from us. It is generally a specific term that product sold by us will only be sold to users for their personal use and will not be commercially resold. The user must indemnify us for all or any loss or liability arising from any breach of this provision.
KoukeiTom works hard to present the products on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies or may not be complete. We reserve the right to correct any errors and to change or update information at any time without prior notice.
Given the nature of the presentation of the products on the web and different types of displays and screens in use, colours and fabrics shown on our website may slightly differ from the actual item. If the product does not meet your expectations you may return it to us in accordance with our return policy.

Electronic Communication

When you use our website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing and have been received by you.
Where you have given us consent, either at the point at which you register onto the site, or later on consultation of your account page once registered, KoukeiTom may send emails or promotional emails to you. You can anytime opt to discontinue receiving emails by unchecking the box entitled "Subscribe: I would like to receive sales event invitations." in the 'my account'>'I would like to change my personal details or email preferences.' section of the site.

Site-Provided Email and Communication

You may not use the website for any purpose that is unlawful or prohibited by these Terms and Conditions, or to solicit the performance of any illegal activity or other activity, which infringes the rights of KoukeiTom or others. KoukeiTom may provide users with the ability to post messages on the website and send email messages to others. KoukeiTom is under no obligation to review any messages, information or content posted on the website by users and assumes no responsibility or liability relating to any such content. Notwithstanding the above, KoukeiTom may from time to time monitor postings on the website and may decline to accept and/or remove any email or postings on the website.
You agree not to use the website to post content or other communications that contain (a) political or otherwise unlawful, abusive or obscene content; (b) advertisements of any kind; (c) personal information (such as tax file numbers, addresses, birth dates, phone numbers, etc.); (d) confidential information ofKoukeiTom or affiliates; (e) any spam, chain letters, pyramid schemes, contests or promotional material; (f) messages that offer unauthorized downloads of any copyrighted or private information; and (g) information similar or related to the foregoing. You further agree not to send email invitations to join KoukeiTom to people who do not know you or who are unlikely to recognize you as a known contact.
Notwithstanding any other rights or restrictions in these Terms and Condition, you may not use this website to: a) send unsolicited commercial e-mails, b) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; c) misrepresent the identity of a user or use a false e-mail address; d) impersonate any other person, including but not limited to, a registered user of this website or an employee of KoukeiTom; e) conduct fraudulent activities; or f) collect or harvest information regarding other users of the website for any reason.

Your order

Once you have placed and confirmed your order, we will confirm the receipt of your order and provide you with an order number via email. However, such email does not guarantee that the product is available. In case of stock shortage, we will contact you and either offer another similar product, or cancel the order and reimburse to you the full purchase price.
While we work hard to fulfill all your orders, accepting your order is not a legally binding obligation to fulfill the order. The order will be fulfilled by delivery of the product ordered (or any agreed substitute product). We may restrict sales quantities to each user to normal household quantities in order to enable all of our users to have a chance of purchasing the products they desire.
In an effort to prevent fraudulent use of credit cards and other payment options we will use reasonable efforts to validate the bona fides of each order, however we do not warrant that we can prevent the fraudulent use of such information by unauthorised third parties.
The final invoice will be placed in your orders when they are shipped out.

Prices

The prices for all products shown on our website are in Australian dollars. Prices include GST.. Prices may or may not include shipping and handling costs. These costs will be shown at the end of the shopping process and depend on delivery address, delivery method, as well as weight and size of the product.

Payment

KoukeiTom can only accept payments by credit card or PayPal. The accepted credit cards are Visa, MasterCard and American Express. Payment must be made with the order, if the order does not proceed, payment will be refunded (not including shipping and delivery costs incurred at the time of cancellation).
KoukeiTom is using securepay as a third party payment gateway provider. Any transaction cost associated with the payment will be incurred by KoukeiTom.
The invoice will be sent with your order. If you want to check your account in the meantime please visit our website www. KoukeiTom.com.au and check the “My Account” and “My Orders”.

Payment Security

Personal information (address, credit card number, account number, etc.) is encrypted by a 128/256bit SSL connection in an attempt to stop your information being intercepted or read by unauthorized persons. However we do not warrant that our efforts will be successful. KoukeiTom has no access to your bank data, and we do not store your bank or credit card information. You are therefore required to enter your payment details with every order you place with us.
KoukeiTom will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a user whose credit card is fraudulently used or is used in an unauthorised manner.
KoukeiTom is not liable for any damage caused on your computer equipment arising from computer viruses, worms, spyware programs, or likewise because of connecting to our website. Please ensure your anti-virus software, firewalls and other protection programs are kept up-to-date.

Supply and Delivery of your purchases

At this point in time, we deliver to all countries listed on our website.
Please ensure that the shipping address you enter is correct.
The delivery of your package may take up to 6 weeks subject to stock availability and method of shipping chosen. You can check your order status at any time under the “my account” and “my orders” sections.
It is a good idea to enter a delivery address at which someone will be present to accept the goods within normal business hours; for example, your workplace. If there is no one present at the delivery location who is entitled to accept and sign for the delivery, a card will be left in your letterbox informing you about the incomplete delivery and where to pick your parcels up. In cases where the parcel is returned to KoukeiTom due to either not being picked up or an incorrect delivery address, we will refund the purchase price but not the delivery charges.
If the product has been damaged in transfer, please inform KoukeiTom immediately and provide pictures if possible.

Returns and Refund Policy

As a customer of KoukeiTom, you have the opportunity to return your chosen products if the product doesn’t fit, your choice does not meet your expectations or if the product is faulty.
Please see out standard Return Policy for details.

Guarantee and after-sales service

All products sold by KoukeiTom are covered by a standard guarantee against hidden defects. To benefit from this guarantee, please return the product to KoukeiTom and make sure to include the invoice. KoukeiTom will attempt to exchange and return the product to you. This may not always be possible. In this case we will either offer you a similar product or the reimbursement of the purchase price of the initial product.

Copyright and Trademark Information

The entire content of our website, including, but not limited to, text, design, graphics, interfaces or code and the selection and arrangements thereof is copyright of KoukeiTom and may not be copied, used, published or disseminated in any way by any person, without the prior written permission of KoukeiTom.
All trademarks, service marks, and trade names (collectively the "Marks") are trademarks or registered trademarks of and are proprietary to KoukeiTom or other respective owners that have granted KoukeiTom the right and license to use such Marks.
The name of KoukeiTom, www. KoukeiTom.com.au or any of the trademarks or logos may not be used by others in any way without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Liability

To the extent permitted by law, KoukeiTom will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind whether caused by wrongful acts (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any product supplied to you shall in no circumstances exceed the stated value of the product at the time of purchase, and we reserve the right to pay such amount to you in total satisfaction of any claim you may have against us.

Exclusion of liability for third party links

KoukeiTom may refer on its website www.KoukeiTom.com.au to third party websites on the Internet. KoukeiTom expressly declares that it has no influence on the design and content of the linked pages. We dissociate ourselves from, and will not be liable for the contents of any linked pages of third parties to www.KoukeiTom.com.au

Vouchers / Gift Certificate

KoukeiTom vouchers are personal to the customer receiving them. KoukeiTom vouchers are not transferable, have no monetary value and under no circumstances can it be converted into currency. The use of a KoukeiTomVouchers requires the total value of the order to be higher than the monetary value of the discount given by the KoukeiTom Voucher.
KoukeiTom reserves the right to specify a minimum spend for which KoukeiTom Vouchers are permitted to be used. In this case, the monetary value of the order (excluding delivery costs) has to be higher than the minimum spend. Only 1 KoukeiTom Voucher can be used per customer per sales event. KoukeiTom reserves the right to cancel vouchers if they were improperly obtained, including but not limited to violation of the KoukeiTom terms and conditions.
KoukeiTom “Invite your Friend” Vouchers are valid for 6 months after they are first credited to a Customer's account. Promotional or competition vouchers are valid for 6 months unless otherwise stated. New member user signup vouchers are valid for 1 month after signing up.

Severability

If any part of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other parts of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Return Policy

As a customer of KoukeiTom, you have the opportunity to return your chosen products if the product doesn’t fit, your choice does not meet your expectations or if the product is faulty.
In order to save money and avoid shipping cost, please also consider other alternatives prior to returning your goods, such as using them as a gift for an unsuspecting loved one.
After receiving the product, you have 7 days to contact KoukeiTom via the “support” section of our website to be eligible for a return of the product. You can send an email to refund@ KoukeiTom.com.au After checking your return request we will send you a confirmation email.
The product must be returned to KoukeiTom within 14 calendar days of the issue by KoukeiTom of the confirmation email.
After receiving the product we assess the returned goods and may or may not offer a credit depending on their condition. For example, clothing items may not be refunded if they have been worn, or if sewing tags have been removed.
In order to credit you for your returned items, we expect the purchased items to be returned in brand new condition. This includes the return of the original packaging and labels and tags still being attached to the items. We will credit your credit card to the value of the item/s, once it/they has/have been returned and accepted. When we have received the returned item and issued a credit, we will send you a further confirmation email. We may not be able to offer an exchange; for example a different colour or size.
If you have received faulty or damaged products, please contact us via our website and we will arrange the return from you, as well as a full refund of the products. Subject to our acceptance of the existence of any fault in relation to any item, we will credit your credit card, including shipping costs for delivery and, if applicable, return of the faulty item
At times there may be delays in crediting your credit card which are caused by the issuing bank. Please contact us if you have not received your credit within 21 days.

KoukeiTom Pty Ltd ABN 88 134 744 460 is a propriety limited company and our offices are located in Unit 16, 5 Samantha Court, Knoxfield, Victoria 3182 Australia, email: info@ KoukeiTom.com.au

KoukeiTom organises online sales at significantly reduced prices.